Cases · Archive · Healthcare · 2024

Dental Clinic #1

Agency-era case study (2024).

This case was first published on the old humanswith.ai WordPress site between 2019 and 2024 — before the 2025 platform pivot. Performance, SEO, CRM, content, or growth work from that era. Modern AI-search cases (with per-engine Hermes data) live at /cases. Preserved here as written at the time.


Advertising Campaign Optimisation for «Dental Clinic No.1»

Performance Dashboard: Multi-Touch Attribution Data (26/06 – 17/07/24)

Website

https://стоматологияномер1.рф/

Theme

Medicine (Dentistry)

Location

Moscow

Region

Russia

Budget

231,000 RUB

Start Date

May 2024

Result

Conversion increased by 174%

Result

Number of applications increased by 12%

Result

Cost per application reduced by 6%

Result

Improved profitability while maintaining the same budget

Improving KPIs for a Dental Clinic During the Summer Season

1

Increase website conversion rate (CR) from 1.03% to 3%

2

Reduce cost per lead while maintaining or increasing lead volume

3

Attract more targeted clients, despite the low season

Challenges the team faced during the summer period

General decline in interest in dental services during summer

During the summer period, demand for dental services decreases due to vacations and holidays.

Lack of customer trust

Patients often doubt the quality of services and doctors' competence, which makes attraction difficult.

Issues with advertising campaigns

Low effectiveness of existing advertising channels and high cost of customer acquisition.

Limited resources and time

Lack of marketing budget and staff time to work with advertising campaigns.

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Setting Up Master Campaigns: Key Stages

- Stage 1. Setup & Preparation

Created 3 campaigns using the principle:1 campaign = 1 target action for optimisationCampaigns & Target Actions

Campaign (Name is conditional)

Target Action

«Quiz»

User submitted a form after completing the quiz

«Call»

User called the clinic number

«All CRM Inflows»

All submissions and status updates tracked via Client ID

  • Set targeting across all of Russia

  • Added high-frequency keywords

  • Included 4 headline variations + 4 image options (to be clarified)

  • Optimised ad display for both male and female audiences

  • Set target cost per action at 50% of the maximum allowed by KPI

  • To help the algorithm learn quickly, we set the weekly budget equal to ten target actions — per Yandex recommendations.

Important Note: With this setup, we only pay for conversions explicitly defined as target actions in each campaign. For example, if a campaign targets calls but users submit forms instead — those are free! We only pay for the set goal.

- Stage 2. Launch Results

First 2 weeks:

Master Campaigns accounted for 31% of all leads

  • CPL was on average 38% higher than in standard campaigns

  • By Week 3:

CPA dropped by 3% compared to other campaigns

  • Share of leads from Master Campaigns rose to 55% of total from Yandex.Direct

  • Over the next 6 weeks:

Master Campaigns delivered 58–80% of all Direct leads (67% average)

  • CPA was on average 55% lower than non-Master Campaigns

Final Lead Distribution Across Campaign Types:

Campaign (conditional name)

Lead Share

«Quiz»

66%

«Call»

17%

«CRM»

17%

The «Quiz» campaign performed best , likely because it generated large volumes of data quickly, giving the algorithm enough to learn from.

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Dental Marketing Results

Through a strategic combination of targeted website refinements and data-driven advertising optimisation, we delivered exceptional performance improvements:

Key Achievements:

by 174%

increased conversion

by 12%

attracted more leads

by 6%

reduced cost per lead


End of archived case

Want a modern case? Hermes data, not Google Analytics.

The seven modern cases at /cases use a different proof model: per-engine AI mention rate, citation tracking across nine engines, and weekly delta reports. Different category, different proof, different era.