Online Review Acceleration

Frequently Asked Questions

• What platforms do you monitor?

  We provide comprehensive monitoring across all major review platforms including Google, Yelp, TripAdvisor, and industry-specific sites. Our services cover social media, business directories, and specialised review platforms relevant to your industry. We continuously expand our monitoring coverage based on emerging platforms and your specific market needs. Our system integrates with multiple data sources to provide a unified view of your online presence. We also track competitor activities across these platforms to provide competitive insights and identify market opportunities. Regular platform audits ensure we capture all relevant channels where your customers share feedback.

• How do you handle negative reviews?

  Our team employs a strategic approach to negative reviews, turning challenges into opportunities. We use proven response templates, crisis management protocols, and personalised engagement strategies to address concerns and demonstrate your business's commitment to customer satisfaction. Each negative review receives a customised response plan, considering the specific issue, customer history, and potential business impact. We implement a multi-step resolution process that includes immediate acknowledgment, detailed investigation, solution proposal, and follow-up communication. Our approach often results in converted critics and strengthened customer relationships. We also use insights from negative reviews to identify and address systemic issues, helping prevent similar situations in the future.

• Can you help generate more reviews?

  Yes, we implement sophisticated review generation systems that encourage authentic feedback from satisfied customers. Our review management service includes automated follow-up systems, customer outreach programmes, and strategic timing to maximise positive response rates. We create customised review generation campaigns that align with your customer journey and business operations. Our approach includes targeted email sequences, SMS reminders, and in-person prompts at key satisfaction points. We also provide training for your staff on effectively requesting reviews without being pushy. Our systems integrate with your CRM and customer service platforms to identify the best opportunities for review requests.

• What reporting do you provide?

  Our comprehensive reporting includes detailed analytics on review trends, sentiment analysis, response performance, and reputation metrics. We provide weekly summaries, monthly detailed reports, and real-time access to performance dashboards for your business. Each report includes actionable insights and specific recommendations for improvement. Our analytics cover competitor benchmarking, industry trends, and detailed ROI calculations. We track over 50 different metrics including response times, sentiment shifts, and conversion impacts. Custom reports can be created for specific departments or stakeholders, and all data is available through our secure online portal. Regular strategy sessions help interpret the data and adjust your review management approach accordingly.

• How do you ensure authentic reviews?

  We follow strict ethical guidelines in our online review management services, ensuring all reviews are genuine and comply with platform policies. Our approach focuses on encouraging authentic feedback from real customers while maintaining platform integrity. We implement sophisticated verification systems to prevent fake reviews and maintain documentation of all customer interactions. Our team provides guidance on ethical review generation practices and monitors for any suspicious activity. We also help educate your staff about proper review solicitation methods and platform guidelines. Regular audits ensure compliance with all relevant regulations and platform policies.

• What about review guidelines?

  Our team stays current with all platform guidelines and ensures your review management practices comply with each platform's requirements. We maintain documented procedures for proper review solicitation and response management. Our expertise covers the specific requirements of major platforms like Google Reviews, Yelp, and industry-specific review sites. We regularly update our processes to reflect platform policy changes and industry best practices. Our team provides regular training updates to ensure all stakeholders understand current guidelines and requirements. We also help implement compliant processes for review generation and management across all your business locations.

• Can you delete negative reviews?

  While we can't directly delete negative reviews, our services include strategies for addressing and mitigating their impact. We focus on professional responses and leveraging positive reviews to maintain a balanced online presence. Our approach includes strategies for pushing down negative content through increased positive review generation and strategic response management. We help build a strong foundation of authentic positive reviews that can help offset any negative feedback. In cases where reviews violate platform guidelines, we can assist with the proper reporting and removal request processes. We also implement proactive measures to prevent future negative reviews through improved customer service and issue resolution processes.

• How do you measure success?

  We track comprehensive metrics including overall rating improvements, review volume, response times, customer satisfaction levels, and business impact. Our team provides regular reports showing clear ROI and reputation enhancement. Our success metrics are customised to your specific business goals and industry standards. We measure both quantitative metrics (rating improvements, review volume) and qualitative factors (sentiment analysis, customer satisfaction). Our reporting includes competitive benchmarking and industry comparisons to provide context for your performance. We also track the impact of improved reviews on your business metrics like website traffic, conversions, and revenue.

• What about international reviews?

  Our online review management services include support for international markets and multiple languages. We help businesses manage their global reputation through localised response strategies and cultural sensitivity. Our team includes native speakers and cultural experts for major markets, ensuring appropriate responses across different regions. We implement market-specific strategies that consider local customs, languages, and customer expectations. Our platform monitoring covers regional review sites and local social media platforms. We provide consolidated reporting across all markets while maintaining region-specific insights and recommendations. Regular training ensures our team stays current with international market trends and regional customer service expectations.

• How fast will I see results?

  Most clients notice more positive reviews within the first 4–8 weeks.

• Which platforms do you work with?

  Google, Yelp, Facebook, Trustpilot, and industry-specific sites.

• Do you respond to reviews for us?

  We can help you write replies, or fully manage responses if needed.

• Can I use this if I already have good reviews?

  Yes. We help you build consistency, boost volume, and keep your rating high over time.